****** Refunds can only be completed Electronically
Refunds Terms & Conditions:
If you get a product that you do not like for some reason (like wrong size, color, etc…) you can do a refund. A Refund claim must be made within a week of receiving your order by mail. If the product is damaged in the mail, a claim must be made within 24-48hrs. If a claim has not been made with in 24-48hrs then a claim can not be made. A refund can only be made if you don’t like the product not if it is damaged. In order for a refund, Over the Horizons product(s) must be returned to Over the Horizons before refund can be made. Product refunds have to be made within a week after shipment of product has been received. You will have to fill out a Refund form with your sales rep or customer/members support. You will only be refunded for cost of product, you will not be refunded the S&H, Sales Tax, and/or the 2.5% credit card fee (if you where charged this fee). After Over the Horizons Shipping & Claims Department receives the Refund Form, and the product then the refund will be processed and then you will receive your refund with in 2-3weeks later by VIA Email in a form of a VISA Check Card or an American Express Pre Paid Card.
*Customer/Members Service must authorize returns & credits in advance, All Products must be returned in its original packaging & Labeling.
*Only unworn clothing items, Home Décor, and Lawn Décor items are refundable, Food, Health & Beauty items, and/or consumable items, local artist products are not refundable.
* Over The Horizons Can Not Refund Business Material Products that have Personal Decals, Monograms, Logos, Screen Prints, Embroidery, and/or Imprinted Business Items
* $15.00 Restocking Fee may be applied with all Refunds.
* Please Review Each Sites Terms & Conditions For Claims, Not Every Site is the Same with this Policy.
Up To 3 Products Per Form
