OTH Damaged Product Claim Electronic Form

* = Required

****** Damage Product Claims can only be completed Electronically

Damage Claim Terms & Conditions:

In order for a Claim to be made on a Damaged Product, the “Product” must be returned to Over the Horizons “OTH” before the Claim can be process. Over the Horizons will cover all shipping charges. Claims must be made with in 24-48hrs after receiving your product by mail. Please allow 3-5 weeks for the claim to be process. After claim has been process, OTH will mail you your new undamaged product (OTH will cover the S&H). Exchanges must be equal to or less in value to the product that was damaged (OTH will cover the S&H). If you decided you wanted a refund, your refund will be put onto a “VISA Check Card” or “American Express Pre Paid Card”. OTH Refunds only include Price of the Product, Product Sales Tax, and the Product S&H.

* Photos of the Damage Product and/or Package MUST Be submitted with a Damaged Product Claim.

* Please Review Each Sites Terms & Conditions For Claims, Not Every Site is the Same with this Policy.

Only 1 Products Per Form

OTH Customer or Member:

Pick One

Name:

Email:

email@email.com

Phone #:

(###)###-####

Damaged Product Claim(s) will be mailed to the Address Listed Below.

Shipping Address: (Line 1)

Street #/Name

Shipping Address: (Line 2)

If Applicable

Shipping Address: (Line 4)

State – Pick One

Order Type:

Pick One

Shipping Address: (Line 3)

City/Town

Shipping Address: (Line 5)

ZipCode

Shipping Address Same As Billing?:

Yes No

Pick One

Date of Order Placed:

mm-dd-yyyy

Order Invoice ID#:

##########

How was the order paid:

Pick One

Date of Order Received:

mm-dd-yyyy

Order Total Amount $:

$###.##

***** OTH Will Look Up The Item #’s And Price Each To Verify

Product that was “Damaged”…

Item #1:

##########

Price Each #1:

$###.##

Qty #1:

###

Line #1 Total:

Total: $

$###.##

Order Total Before Tax & S&H:

Total: $

$###.##

How Was The Product Damaged?:

Pick One

Details on how the product was damage:

Please Be Very Detailed

What Would You Like To Do?:

Pick One

Please Upload Photos of the Damaged Product:

In order for a Claim to be made on a Damaged Product, the “Product” must be returned to Over the Horizons “OTH” before the Claim can be process. Over the Horizons will cover all shipping charges. Claims must be made with in 24-48hrs after receiving
your product by mail. Please allow 3-5 weeks for the claim to be process. After claim has been process, OTH will mail you your new undamaged product (OTH will cover the S&H). Exchanges must be equal to or less in value to the product that was damaged (OTH will cover the S&H). If you decided you wanted a refund, your refund will be put onto a “VISA Check Card” or “American Express Pre Paid Card”. OTH Refunds only include Price of the Product.